Refund policy

At Lodestar Grooming, we want you to be confident in your purchase. If something isn’t quite right, we’re happy to help within the guidelines below.

Return Eligibility

  • Return requests must be submitted within 30 days of the original purchase date.
  • Items must be returned unused and in original condition, including all original packaging components (such as inner disc liners, safety seals, or protective inserts).
  • Products that have been opened, used, altered, or are missing original packaging components may not be eligible for a refund.
  • Approved returns must be shipped back within a reasonable timeframe after approval.

Due to the personal-care nature of our products, we are unable to accept returns on used or opened items for sanitary reasons. Return requests that do not meet eligibility requirements may be declined after review.

How to Start a Return

To request a return:

  1. Login to our Return Portal
  2. Select the order and item(s) you’d like to return
  3. Submit your return request within the eligibility window

Once your return is approved, you’ll receive instructions for sending the item back.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to our error. If your return request is approved, you will receive an email with shipping instructions and a return shipping label. The shipping cost will be deducted from any refund issued.
  • Original shipping charges are non-refundable.
  • We cannot be responsible for lost or delayed return shipments.

Packaging Returned Items

Returned items must be securely packaged to prevent damage during transit.

  • Products should be placed in a protective shipping box with adequate padding (such as packing paper or bubble wrap).
  • Items should not be shipped loose in a box or mailer.
  • Returns that arrive damaged due to insufficient packaging may not be eligible for a full refund.

Refunds

Once we receive and inspect your return:

  • You’ll be notified via email of approval or denial.
  • Approved refunds will be issued to the original payment method, minus a 5% restocking fee. This fee helps offset non-refundable payment processing and handling costs.
  • Please allow several business days for the refund to appear, depending on your payment provider.

Restocking fees are waived for returns resulting from our error or items that arrive damaged or defective.

Exchanges

At this time, we do not offer direct exchanges. If you’d like a different product, please return the original item (if eligible) and place a new order.

Questions?

If you’re unsure whether your item qualifies for a return, or if you have a unique situation, please Contact Us. We’re always happy to help.